Terms and Conditions
AK Roof Windows Ltd is company registered and based in United Kingdom.
We are dedicated to your total satisfaction by making your selection and purchase of our products as simple as possible. If you have any suggestions or comments please email us using the link on the Contact Us page.
Our Contact details:
AK Roof Windows Ltd
21 Poplar Drive
VAT Number ….
Making A Purchase
Browse our store, and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need, to be able to complete the order.
We accept payment by PayPal.
We also accept payment by Bank Transfer (account details on request however the goods will not be despatched until we are in receipt of cleared funds and this therefore may result in an extended delivery time.
When you place an order, it will be treated as an offer by you to purchase, and we reserve the right to accept or refuse any order at our discretion. Despatch of the goods will signify our acceptance of the order and will constitute a legally binding contract between us, the seller and you the purchaser under these terms and conditions.
We reserve the right to withdraw any goods from the website at any time, also to adjust the price of any item on our website at our discretion.
Title of the goods shall pass to you the purchaser, only when paid for in full. The responsibility and risk in the goods shall pass to you the purchaser at the point of delivery and we shall have no responsibility in respect of the safety of the goods thereafter.
We try where possible to provide accurate descriptions, sizes, heights and weights, and images of all our products, however due to continual development, we cannot guarantee absolute accuracy and such information should only be treated as a guide.
We aim to deliver next day for all orders that are received before 11am the previous day, however this is subject to availability of stock and excludes orders placed the day before or on weekends and statutory holidays.
Charges for delivery are added at the checkout stage. Every product on this site is delivered by 24 hour service and all products normally arrive within 1-2 working days.
We will make every reasonable effort to ensure that your goods arrive on time, however we shall not be held liable for any consequential losses, damages or expenses incurred by you the purchaser or any third party arising directly or indirectly out of late or non delivery of the order or any part thereof.
All orders include VAT at the standard rate of 20 %.
Every product purchased from us is covered by warranty – timber and PVC windows 10 years, other product as stated in the description.
The above guarantee does not cover faults caused by general wear and tear, neglect or misuse, physical damage, damage caused by fire, liquid immersion or spillage.
All guarantees are in addition to and do not affect your statutory rights as a consumer.
AK Roof Windows Ltd do not disclose buyers’ information to third parties other than to carriers when order details are processed as part of order fulfilment. In this case, the third party will not disclose any of the details to any other party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting ‘Block Cookies’
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
Our website uses Google Analytics for remarketing purposes. You can opt-out of this by visiting the Google Analytics opt-out page and installing the add-on for your browser.
If your purchase develops a manufacturing fault, we will generally collect and exchange or refund the item. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. Any refund does not extend to the cost of collection and re-delivery and the goods will need to be inspected before refund.
WITHIN 7 DAYS OF RECEIPT:
Provided your purchase remains unused, unopened and ‘as new’ we will accept the product back for a full refund up to 7 days after purchase without question. You will be responsible for returning it to us and it will need to be inspected before reimbursement. If you wish, we can arrange for the goods to be collected but PLEASE NOTE that we will charge a 25% restocking and insurance fee (or £25 whichever is greater).
If the product returned is not in fully resalable condition or the packaging is damaged we reserve the right to refuse a refund on the item.
Goods Damaged in Transit & Shortages
You must thoroughly check the goods at the time of delivery as you are signing the carrier’s receipt to confirm that you have received them in good condition. In the unlikely event that the goods have been damaged in transit, you must contact us immediately on 01257793349 and inform courier about damage. If you have requested that we leave the goods without being checked then we will not be liable for any loss or damage. You should inform us within 48 hours of any shortages so that we can take up the matter with the carriers and trace the missing items.
If you need to reach us, please email us, alternatively you can call on 01257793349.
AK Roof Windows Ltd
21 Poplar Drive